Reception service
Personalized attention
This is reserved for domestic and Schengen flights.
Ticket purchases are valid for the Puerta de Alcalá VIP lounge (Terminal T2, level 1, boarding area). Lounge reserved for passengers on domestic and Schengen flights. Period of validity of the purchase: six months after purchase date. The maximum stay in any of our VIP lounges is four (4) hours, immediately prior to the scheduled flight departure time indicated on the user's boarding pass when entering the lounge. In the event of flight delays, this period may be extended by the length of the relevant delay.
NOTICE: Due to the high demand estimated for the Easter period in our VIP lounges, from March 21 to April 2 (both included), the maximum time of stay will be reduced to three hours, in exception of connections flight, that will remain four hours.
Personalized attention
And public address system calls
Free access
Hot and cold meals from 1:00 pm to 11:00 pm
National and international
For all the lounge’s clients
Suitable for coeliacs
Products for everyone
Diets for everyone
In leisure area
PRM access and toilets
Animals permitted
Luggage storage
Silent room
Work area