Frequently Asked Questions - FAQS

Frequently Asked Questions

Vip Services:

You can purchase your access to the VIP Lounges via the Aena app or website and enter them at the lounge desk, provided you have your boarding card with you.

As an Aena Club member you’ll be able to obtain a 20% discount if you make your purchase via the Aena app, as long as you’re identified as a member of the Club.

It isn’t possible to enter the lounges without a boarding card.

You’ll have to purchase one ticket per person via Aena’s website or app or at the ticket desk in the lounge.

As an Aena Club member you’ll be able to obtain a 20% discount if you make your purchase via the Aena app, as long as you’re identified as a member of the Club.

The Meet & Assist service can be hired by any passenger via the Aena website or app 72 hours in advance.