Purchase conditions for Fast Track preferential access

II. GENERAL CONDITIONS FOR THE PURCHASE OF "FAST LANE - FAST TRACK" PREFERENTIAL ACCESS TO SECURITY FILTERS, AND RULES FOR THEIR USE AT AENA AIRPORTS

To. General conditions for the purchase of preferential "Fast Lane" access to security filters at Aena airports

1. Purpose

This document sets out the general conditions for the purchase of preferential access to security filters for passengers, at the Airports of the Aena network where this service is available. Fast Lane / Fast Track Priority Access - Aena VIP Services

"Fast Lane" is also known as "fast lane" or "preferential access", the type of access in which passengers, who purchase the service, will preferentially access the security control through the existing filters or dedicated filter in the case of Fast Track.

The purchase of each access implies full acceptance of these general conditions, without the user being able to claim prices other than those determined by the official rates.

Contracting this service means reducing the waiting time to access the security filters, taking into account that, in certain cases, depending on the level of influx at the airport, when it is reduced, the times may be equivalent to the ordinary filter.

In no case does the use of this preferential access service to the filter exempt from compliance with security regulations, which apply in the same way to all airport filters.

2. Purchases

The user may make use of preferential access to security controls at airports that have the service, upon payment of the current prices, through our Website or the Aena Mobile App.

For online purchases, users must provide the key data (name, surname, email and telephone number) requested by the system, without which they will not be able to advance in the purchase process. The price applied to each access is the official price approved by Aena for each Airport.

When making the purchase, the system will provide you with a purchase confirmation email containing a locator number, a QR Code and a file to download an electronic ticket with the QR Code on your mobile. Possession of this number confirms and guarantees the purchase, on which no modifications may be made.

The customer will have a maximum of 14 calendar days to reject the purchase, provided that they have not enjoyed the service. Aena will proceed to make this reimbursement using the same means of payment used in the initial transaction.

To exercise your right to withdraw from the purchase by means of an unequivocal declaration (e.g. a letter sent by post, fax or email), you can use the model withdrawal form (1) that appears below, although its use is not compulsory. In order to meet the withdrawal deadline, it is sufficient for the correspondence concerning your exercise of this right is sent before the expiry of the corresponding withdrawal period.

(1) Model withdrawal form

(You should only fill in and send this form if you wish to withdraw from the purchase)

1. For the attention of Fastlane_Fasttrack@aena.es
2. I hereby inform you that I desist/desist from the purchase of Fast Lane/Fast Track access and the provision of the following service
3. Booking locator
4. Consumer name
5. Address of the consumer and user or consumers and users
6. Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
7. Date

The prices for individuals for the preferential accesses currently available at the airports managed by Aena can be viewed at: https://serviciosvip.aena.es/vip/en/

Children under the age of two (2) years of age will have free access

For each purchase, a single right of preferential access will be reserved, which will be valid for 3 months from the date of purchase.

When the system so allows, a specific date and time will be reserved with the purchase to make use of the preferential access. You will be able to use the purchased access up to 30 minutes before and after the reserved time.

Attempts to make use of preferential access outside the times specified in the previous paragraphs will be invalid. Likewise, it is warned that their resale is strictly prohibited, so Aena is not responsible for the possible fraudulent use of the codes.

3. The Access

The passenger may purchase preferential access at any of the airports that have this service. Passengers must check the flight terminal in advance in order to proceed with preferential access. Fast Lane / Fast Track Priority Access - Aena VIP Services

The acquisition of preferential access to security controls does not exempt passengers from passing them, nor from the application of any other filter or measure that, for security reasons, the Airports have planned. Users of preferential accesses must respect airport security regulations at all times.

At the security checkpoint identified as the corresponding service, "Fast Lane" or "Fast Track", passengers must show their sales code (ID code) or locator along with their boarding pass, and an ID code or locator and a boarding pass are required for each person. The code of the preferential access service will be read first and then the boarding pass.

Aena is not responsible for missed flights due to misuse of preferential access by passengers.

If necessary, at the security checkpoint, passengers must be able to show the purchase confirmation email with the QR code or the electronic ticket with the QR code along with one boarding pass per person to the airport security staff.

4. Others

Aena reserves the right to demand the corresponding responsibilities for the improper use of the "Fast Lane" preferential access system to the security controls via the WEB, or Mobile App, or for non-compliance with the rules set out in these general conditions.

The user shall be solely responsible in the event that the use of the service is made in a defective, partial or erroneous manner, or in the event that someone operates in his name or on his behalf, using the procedures and his identification code.

Aena reserves the right to cancel the access codes of users who misuse it under the terms set out in these conditions.

Aena is not responsible for any interruption, inaccessibility or failure of any other kind that may occur in the operation of the system, as a result of those that may occur in any telecommunications services or other accessories outside this entity and necessary for its operation.

Aena is not responsible for missed flights by passengers caused by delays in the filters, when they have not come to the airport with the necessary time in advance.

Similarly, Aena is not responsible for possible delays that may be caused to the security filters referred to in this document when such delays are caused by incidents that occurred with passengers during their access to the filters. However, Aena will adopt the measures within its reach to reduce delays and speed up the service.

The parties submit for all kinds of claims arising from this condition, to the jurisdiction and competence of the Courts and Tribunals of the city of Madrid, unless by legal imperative a different jurisdiction corresponds.

B. Rules for the use of Fast Lane preferential access

• Users must identify themselves correctly when they arrive at the corresponding security controls. The data of each user is confidential, so they are asked to respect the spaces during their wait and maintain a prudent distance from the customer in front of them.
• During the process of accessing the controls, please follow the instructions of the security personnel, as well as hand over, for analysis, the personal effects, which, where appropriate, are required by said personnel or by the State Security Forces.
• In no case does the use of this preferential access service to the filter exempt from compliance with security regulations, which apply in the same way to all airport filters.
• The use of the preferential access regulated in this document does not exempt passengers from their obligation to attend the security controls in advance of the departure of their respective flights regulated by their respective contracts of carriage
• To keep the facilities in perfect condition, customers are requested to make responsible use of the accesses and notify their staff of any irregularity found in it.
• For the proper use of the service, all users, as well as those traveling with minors in their care, must maintain the rules of coexistence and avoid harming the rest of the users of the service.
• Do not leave any personal items unattended. Aena is not responsible for any theft, deterioration, breakage or any damage that may be suffered by its objects.
• A complaints and suggestions book is available to customers.