Assistance services at Josep Tarradellas Barcelona El Prat Airport

Booking Meet & Assist BCN

Meet & Assist BCN

Note: the reservation will be made, but the service will not be charged until the availability is confirmed. The price depends on the amount of users.

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Departures

  • Adults or accompanied minors (0 to 5 years free)
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  • Unaccompanied minors
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Arrivals

  • Adults or accompanied minors (0 to 5 years free)
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  • Unaccompanied minors
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Transit

  • Adults or accompanied minors (0 to 5 years free)
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  • Unaccompanied minors
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Meet & Assist BCN Total
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We invite you to enjoy exclusive care at our airports with our Meet & Assist personnel’s premium welcome and escort service during your departure, arrival or transit.

Access to Meet & Assist BCN

Exclusive service for passengers with a valid ticket. The purchase must be made at least 48 hours in advance. Once the purchase has been made, Meet & Assist agents will contact the client by phone to arrange the details and meeting point and the date and time of the service. You must arrive at the meeting point at the agreed time and identify yourself to the Meet & Assist personnel, who will escort and assist you at all times, except during your stay in the VIP lounge. The provision of the service will be generically limited to a maximum of three hours. In the event of any delays to flights, this period may be extended by the length of the relevant delay.

We explain the whole process

Go through the steps you need to take after you’ve purchased your passes

  • Aena-Market

    Purchase your passes with ease

    Request your Meet&Assist service via our website, indicating the date and time for which you need the service. No charge will be made at this time.

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    Our team will check if there is availability

    If there is availability, the service will be charge and you will get a confirmation email. The Meet&Assist agents will contact you by phone to specify the meeting point. If there is no availability, you will get an email informing you of the situation.

  • Localizacion

    Go to the agreed meeting point

    You must arrive at the meeting point at the agreed date and time and identify yourself to the Meet&Assist personnel, who will escort and assist you at all times, except during your stay in the VIP lounge.

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