Purchase your passes with ease
Request your Meet&Assist service via our website, indicating the date and time for which you need the service. No charge will be made at this time.
Booking Meet & Assist IBZ
Meet & Assist IBZ
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Please give us your flight information
Warning
We invite you to enjoy exclusive service at our airports with our Meet & Assist personnel’s exclusive welcome and escort service during your departure, arrival or transit.
Access to Meet & Assist IBZ
Exclusive service for passengers with a valid ticket. The purchase must be made at least 72 hours in advance. Once the purchase has been made, Meet & Assist agents will contact you by phone to arrange the details, meeting point, and the date and time of the service. You must arrive at the meeting point at the agreed time and identify yourself to the Meet & Assist personnel, who will escort and assist you at all times, except during your stay in the VIP lounge. The provision of the service will be generally limited to a maximum of three hours. In the event of any flight delays, this period may be extended by the length of the relevant delay.
We explain the whole process
Go through the steps you need to take after you’ve purchased your passes
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Our team will check if there is availability
If there is availability, the service will be charge and you will get a confirmation email. The Meet&Assist agents will contact you by phone to specify the meeting point. If there is no availability, you will get an email informing you of the situation.
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Go to the agreed meeting point
You must arrive at the meeting point at the agreed date and time and identify yourself to the Meet&Assist personnel, who will escort and assist you at all times, except during your stay in the VIP lounge.
