Purchase your passes with ease
Request your Meet&Assist service via our website, indicating the date and time for which you need the service. No charge will be made at this time.
*This procedure does not apply to Adolfo Suárez Madrid-Barajas (MAD)
Booking Meet & Assist MAD
02-02-2026
Meet & Assist MAD
Note: the reservation will be made, but the service will not be charged until the availability is confirmed. The price depends on the amount of users.
We invite you to enjoy exclusive attention at our airport with our personalized welcome and escort service for departures, arrivals, or transit.
- Welcome, exclusive attention, and passenger assistance.
- Support and guidance during the check-in process.
- Staff support at immigration and customs clearance.
- Assistance with baggage claim.
- Information and support for flight connections and transfers.
- Farewell and assistance with transfer and transportation services.
For more information about this service, please contact our partner companies.
We invite you to enjoy exclusive service at our airports with our Meet & Assist personnel’s exclusive welcome and escort service during your departure, arrival or transit.
Access to Meet & Assist MAD
We explain the whole process
Go through the steps you need to take after you’ve purchased your passes
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Our team will check if there is availability
If there is availability, the service will be charge and you will get a confirmation email. The Meet&Assist agents will contact you by phone to specify the meeting point. If there is no availability, you will get an email informing you of the situation.
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Go to the agreed meeting point
You must arrive at the meeting point at the agreed date and time and identify yourself to the Meet&Assist personnel, who will escort and assist you at all times, except during your stay in the VIP lounge.
